Job Description
Company Overview: Are you looking for an exciting career opportunity in the hospitality sector? Look no further than RMC Resort Management on Hilton Head Island! Over the past 30+years, we have provided our guests and owners with high-quality vacation experiences and best in class property management and hospitality services.
Our goal is to create a memorable vacation experience that goes beyond check-in and check-out, ensuring every guest has a truly relaxing stay. With continuous learning and striving for excellence, this is more than just a job - it's an opportunity to help ensure our customers a memorable and hassle free vacation.
We welcome talented individuals looking for a challenging, rewarding career with a competitive compensation package.
Position Summary: The Director of Housekeeping will oversee all aspects of housekeeping operations at our resort, ensuring the highest standards of cleanliness, organization, and guest satisfaction. The ideal candidate will possess strong leadership abilities, meticulous attention to detail, and a commitment to excellence in maintaining a pristine environment for our guests. With a proven track record of managing housekeeping teams in a resort setting, the Director of housekeeping will implement efficient processes, maintain strict quality control, and foster a positive work culture that promotes teamwork and accountability.
Responsibilities: Leadership & Team Management: - Lead, motivate, and develop the housekeeping team, ensuring high performance, engagement, and a positive working environment.
- Oversee scheduling, recruiting, staffing, and training of housekeeping personnel to meet operational demands.
- Conduct regular performance reviews, provide feedback, and implement professional development programs for staff.
Quality Control & Standards: - Establish and enforce cleaning standards, procedures, and policies to ensure all rooms, common areas, and facilities are spotless and well-maintained.
- Perform regular inspections of rooms and public areas to monitor cleanliness and order, ensuring compliance with company standards.
- Respond promptly to guest or tenant complaints, ensuring any issues related to cleanliness are resolved quickly and professionally.
Operational Management: - Develop and manage the department's budget, ensuring cost-effective use of resources while maintaining high cleanliness standards.
- Manage inventory control for cleaning supplies and equipment, ensuring adequate stock levels and the proper functioning of tools and machines.
- Coordinate with other departments (front desk, maintenance, etc.) to ensure seamless operations and exceptional guest/tenant satisfaction.
Health & Safety Compliance: - Ensure adherence to all health and safety regulations, including proper handling and disposal of cleaning products and hazardous materials.
- Conduct regular training on safety protocols, including safe lifting techniques, chemical handling, and emergency procedures.
- Stay current on industry best practices and implement changes as necessary to ensure safe working conditions.
Guest Satisfaction: - Ensure that guests requests for additional services are handled efficiently and professionally.
- Ensure high satisfaction levels by maintaining a welcoming, clean, and comfortable environment throughout the property.
Reporting & Administrative Duties: - Prepare and submit regular reports on housekeeping operations, including staffing, payroll, inventory, and guest satisfaction metrics.
- Develop and implement operational improvements to streamline processes and enhance productivity.
Qualifications: Experience: - Minimum of 5-7 years in housekeeping or facilities management, with at least 3 years in a supervisory or managerial role, preferably within a hotel, resort, or vacation rental management environment
Education: - High school diploma or equivalent required; Bachelor's degree in Hospitality Management, Business Administration, or a related field preferred.
Skills & Competencies: - Proven ability to lead and inspire teams, fostering a positive and productive work culture.
- Strong knowledge of housekeeping operations, cleaning procedures, and maintenance protocols.
- Excellent organizational and time-management skills, with the ability to prioritize tasks effectively.
- Strong communication skills, both written and verbal, with the ability to interact professionally with guests, tenants, and staff.
- Budgeting and cost-control experience is highly desirable.
- In-depth understanding of health and safety regulations in housekeeping operations.
- Proficiency with property management software and Microsoft Office Suite.
Physical Requirements: - Ability to walk, stand, bend, and lift for extended periods of time.
- Must be able to lift up to 30 lbs and handle physically demanding tasks.
Current Beaufort or Jasper County residents preferred although, all are encouraged to apply.
Compensation & Benefits: Annual Salary: based on experience
Benefits: - Paid time off such as PTO, sick days, and vacation days
- Health insurance
- Life insurance
- Dental insurance
- Vision insurance
- Retirement benefits or accounts
- Healthcare spending or reimbursement accounts, such as HSAs, FSAs, and HRAs
- Employee recognition programs
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